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Collaboration

We love establishing new partnerships with designers, brands, and other creators who share our passion for fashion and aesthetics. We believe that interesting collaborations are what bring new inspiration and exceptional products.

Do you have an idea for a collaboration, or are you interested in our range of products? Please do not hesitate to contact us.

Help

Do you need advice on your selection, order, or do you have any additional questions?

Write to us, we are happy to help you with anything!

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Frequently Asked Questions

Orders and delivery

We strive to prepare and ship orders as soon as possible, usually within 4 working days of receipt. The actual delivery time depends on the chosen carrier.

On our e-shop, you can pay conveniently and securely online by credit card. The currently available payment methods will be displayed when you complete your order.

Returns and complaints

Yes. If the purchased product does not suit you, you can withdraw from the purchase contract within 14 days of receipt without giving any reason. Details can be found in our Return Policy and Terms and Conditions.

We recommend returning goods clean, undamaged, and, if possible, in their original packaging, including all tags and accessories. The absence of the original packaging does not in itself prevent withdrawal from the contract. However, handling the goods beyond what is necessary to test them may result in a reduction of the refunded amount.

If you receive a damaged or defective product, please contact us as soon as possible. Ideally, include your order number and photos of the damage so that we can resolve the situation as quickly as possible.

Products and Soféa

Yes. In our offer, you will find original products from brands that we carefully select. Our range also includes SORENA handbags, which stand out for their distinctive design and attention to detail.

To maintain a beautiful appearance, we recommend protecting your handbags from prolonged exposure to moisture, direct sunlight, and mechanical damage. When cleaning, always take the specific material of the product into account and use suitable products.

Yes. If you are unsure about choosing a specific product, a SOFÉA Boutique gift voucher is a great way to please a loved one while giving them the freedom to make their own choice.

If you have any questions regarding our products, orders, or partnership opportunities, please do not hesitate to contact us via the contact form on our e-shop. We will be happy to help you.